Sue's Burgers and Shakes

Frequently Asked Questions

Due to unprecedented large crowds and popularity of our restaurant, unfortunately we are unable to take bookings at the moment. This allows us to keep it fair for everyone on a walk in basis. Apologies, if you do make the trip out and we are at capacity the tables do turn over quite quickly usually within 10-20 minutes.

We offer the option to swap our standard milk bun out for a “gluten-free” (gluten friendly) bun that, to the best of our knowledge, has no gluten present. Please note due to glutinous products being present in our kitchen, bun toasters and prep surfaces, cross contamination is possible.

BEEF: There are no additives, fillers or bread crumbs in our custom patty blend making our beef burger options gluten friendly by swapping out for a GF Bun.

Our Naked Sue Burger is wrapped in lettuce leaves and is a Gluten Friendly Alternative!

Our current burgers that have a GFA (gluten friendly option available) by swapping to a gluten free bun (Or Bunless) are:

  • Sue’s Classic
  • Truffle Cheezy
  • Sue’s Signature
  • Oklahoma Sue

FRIED CHICKEN BURGERS and TENDERS: The Southern Fried Chicken Breasts and Tenders are dredged in plain flour which means they are NOT gluten friendly. If you are avoiding gluten altogether, ask your server to substitute your fried chicken breast for a grilled chicken breast instead. Our Grilled Chicken & Mozza Burger can be altered to gluten-friendly by requesting to swap for a Gluten Free Bun.

BURGERS:
The Potato Bun used for our burgers is Vegan Friendly, containing no dairy. However, our burgers contain cheese and we butter-toast all buns so please request no butter and no cheese if you are avoiding dairy.

BEEF: Our beef burgers can be altered to be dairy free if you ask for no butter or American Cheese. Our Vegan Signature Sue Burger is also dairy free 🙂

CHICKEN: Unfortunately at this point in time we do not have any dairy-free chicken alternatives.

Allergen Warning: Please note, while we take extra precautions to avoid cross contamination, there is still always an inherent risk of that allergen traces may still be present.

THICKSHAKES:
Due to spatial restrictions we do not offer dairy-free thickshakes. We do however have the option to swap out full cream milk for lactose free milk if you are looking to reduce your dairy intake (Note full cream ice cream is still used)

VEGETARIAN:

Our Vegetarian Sue, Mozzarella Sticks, Onion Rings & Fries are all vegetarian friendly. Some of our loaded fries can be modified to be vegetarian friendly (i.e removing bacon from cheese & bacon fries) – please ask your server for suggestions.

VEGAN:

Our Vegan Sue is made with a plant-based patty, vegan cheese, vegan aioli and a vegan bun.  Our Fries are also Vegan Friendly!

Yes! We serve a selection of beers, wine, cider and cocktails at both stores. Our Woolloongabba store also has a small selection of Tap Beer/Cider!

Unfortunately, Sue’s Burgers & Shakes is not independently Halal Certified currently. However, we do use a halal certified supplier for all of our poultry products. 

FRIED CHICKEN: We take precautions to avoid any contact with non-halal products when preparing our fried chicken products (Fried Chicken Burgers, Fried Chicken Tenders) – so these items are what we call “halal-friendly” (excluding Dirty Bird which contains Bacon & Grilled Chicken Mozza Burger which is cooked on our grill).  Please ensure to let your server know if you require halal-friendly food.

BEEF: At this point in time our beef is not halal-friendly.

Yes! You can order directly through our website by clicking ORDER NOW > Delivery (Powered by Doordash)

Alternatively, you can order through Uber below:

CLICK HERE to order UberEats from Carindale
CLICK HERE to order UberEats from Woolloongabba

If you’re cutting down on carbs, watching the waist line or just looking for something little bit lighter, try swapping out our burger bun for our “Bunless Option” (Crispy Cos Lettuce Leaves). Our Naked Sue Burger option is also bunless.

Carindale: We’re located in Westfield Carindale inside the Glasshouse Dining Precinct (Coles End, next to Yum Cha on the Ground Level). For parking, follow signs for best parking for Coles. Parking is free for your first 2 hours.

Woolloongabba: We’re located inside the South City Square Shopping Complex on the ground level underneath Angelika Cinemas. For Parking, enter and park in the undergound parking. Catch the Lift or Take the stairs up to Ground Level. Parking is free for up to 5 hours.

Both of our stores are open for most of the Public Holidays throughout the year, however please keep an eye on our social media channels and Google operating hours for Public Holiday trading hours.

Please note we do charge a 15% surcharge on Public Holidays.